Kepner-Tregoe Foundation Certification Kepner-Tregoe Foundation Certification

Classroom2 daysCredits: 16 PDUs, 16.5 CPEsIncludes Certification Exam Fees and Course Materials.Certified by Kepner-Tregoe® Foundation. Course Agenda Introduction: 7 Rules for Mission Critical Success.Questioning and Listening Skills.Typical Support Organization Issues.Typical Support Personnel Issues.Typical Support Organization Needs.I am an Expert Why Process?.Learning Process.Definition of a Process.The Role of Questioning in the Thinking Process.The Role of Thinking in the Fundamental Processes.The Troubleshooting Process.The Thinking Process Introduction. Introduction to the Kepner-Tregoe Rational Process: Situation Appraisal.Problem Analysis.Decision Analysis.Potential Problem Analysis. Situation Appraisal: The Definition of an Incident and a Concern.How to List Threats and Opportunities.Separate and Clarify.Set Priority.Plan Next Steps.The Role of Questioning in “Situation Appraisal”. Problem Analysis: The Kepner-Tregoe Definition of a Problem.How to Describe Probl