Delivering the Customer-Centric Organization (Digital)

Delivering the Customer-Centric Organization (Digital) Click Here for Print Edition of this book   Customer-centric organizations are concerned about shrinking volumes of business, stiffer competition and increasingly demanding consumer expectations which have increased pressure on the bottom line. The ability to successfully manage the customer value chain across the life cycle of a customer is the key to the survival of any company today. Business processes must react to changing and diverse customer needs and interactions to ensure efficient and effective outcomes. Table of Contents and Overview Foreword: Transform Business Processes Through Business Analytics Clay Richardson, Forrester Research, USA If you’re reading this, odds are you’re either knee-deep implementing an enterprise-wide BPM program, or you’re exploring the potential impact and value of standing up a BPM program for your organization. If neither of these apply, then maybe you’re just bored and figured, why not learn