iBPMS: Digital Edition

iBPMS: Digital Edition Click Here for Print Edition of this book ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Bonus Chapter Digital Edition only! Benefits of Policy and Rules Driven Processes in LatAm Retail Banking Automation (15 pages) Kay Winkler, Negocios y Soluciones Informáticas, Ricardo Ungo, Panama Canal Authority, Panama The authors present an analysis and reflections of gathered experiences by their team members at NSI (Negocios y Soluciones Informáticas, S.A.) have made during the last eight years, implementing more than 150 BPM solutions in several countries but mainly in Latin America (LatAm), in the financial industry. Being the results and conclusions of a broadly experienced, vertically specialized but only a single organization, this paper is complemented by their correspondent peers to serve as a practical guideline for applied and proven business process implementation methodologies and ROI metrics, allowing for continued improvements. ~~~~~~~~~~~