Art of Business Process Management (Print Edition)

The Art of Business Process Management BPM Strategy and Real-World Execution (scroll down to get Free Chapter!) The Digital Edition is HERE -- Immediate download. Review by Derek Miers, Industry Analyst This book is going to appeal to those getting into BPM and struggling to engage colleagues into the journey. It provides realistic and pragmatic guidance on how to approach BPM initiatives, along with a wide range of modern case studies developed by those who have undertaken real BPM programs.For those setting out on the BPM journey, you'll find the direct guidance on business case development and ROI calculation examples particularly useful. Perhaps more importantly, the case study authors also share their real-world best practices and pitfalls to avoid.Given that it is a contributed book (I wrote the foreword to set the tone), you cannot expect that all the methods and approaches presented are consistent. This represents the very broad range of techniques and approaches prevalent wi