Creating an Outstanding Customer Experience (RTL)

What is the Reproducible Training Library (RTL)? The RTL is a collection of downloadable and customizable courses for virtual and classroom instructor-led training, plus self study learning. This course is one of more than 80 courses in the RTL Complete Collection. When making your purchase, choose the correct license based upon your total number of employees in your organization: Business – Less than 5,000 Corporate – Between 5,001-10,000 Enterprise – More than 10,000 Course overview Customer service is extremely important for a business. According to one report, 40 percent of consumers switched to buying from a competitor because of its reputation for great customer service. Fifty-five percent cite great service – not product or price – as their primary reason for recommending a company, and 66 percent said that great customer service was their primary driver for larger spending. The basis of good customer service is simple: treat customers with respect, make them feel heard,