Handling Challenging Behaviors in the Workplace (RTL)

What is the Reproducible Training Library (RTL)? The RTL is a collection of downloadable and customizable courses for virtual and classroom instructor-led training, plus self study learning. This course is one of more than 80 courses in the RTL Complete Collection. When making your purchase, choose the correct license based upon your total number of employees in your organization: Business – Less than 5,000 Corporate – Between 5,001-10,000 Enterprise – More than 10,000 Course overview In a study conducted by the consulting firm McKinsey, 59% of employees reported that they would be happier if their managers addressed problem employees, while only 7% believed their managers were doing so. For many managers, confrontation is one of the most difficult aspects of their job, so they potentially end up avoiding addressing issues. These issues indirectly affect others’ performance, lower morale, and overall workplace satisfaction. Handling Challenging Behaviors in the Workplace introdu