Supervisor Communication Skills (RTL)

Being a supervisor means taking on a lot of responsibility. Leaders need to be able to delegate, discipline, move the company forward, and promote key workers. Therefore, if there is a disconnect between a supervisor and his or her employees, there is a huge cost to pay in productivity, team-building, and communication. Supervisor Communication Skills is a valuable tool that allows participants to learn the importance of assertive speaking – asking directly for what they need from others without being aggressive. They will discover techniques for holding others accountable while also creating and practicing the art of equitable compromise. Learning Outcomes Identify the characteristics of assertive behavior and include them in your interactions Ask directly for what you need without being aggressive Confront problem behaviors successfully Hold others accountable and manage conflicts to achieve productive outcomes Deal with difficult people effectively Program Contents Principles of