Handling Challenging Behaviors in the Workplace Instructor-Led Training

Shift Perspectives for Effective Management Though common, because of their difficulty, managers often avoid dealing with challenging behaviors exhibited by employees. In a study conducted by the consulting firm McKinsey, 59% of employees reported that they'd be happier if their managers dealt with difficult people at work, or problem employees, but only 7% of participants believed their managers were doing so. These are employees who may meet performance expectations or even exceed them, but in general, make the workplace less pleasant. Perhaps they drain your energy with constant negativity, or maybe it’s something as simple as oversharing personal information. Behaviors like these may indirectly affect others' performance by lowering morale and workplace satisfaction. This class introduces you to a new perspective: from "challenging employees" to "valuable employees who exhibit challenging behaviors." By adopting this mindset of working together rather than against each other, you w