Navigating Difficult Conversations Customizable Courseware

Deliver Your Message with Poise, Empathy, and Resolve Training for difficult conversations is critical to the workplace. Whether we like it or not, difficult conversations need to happen. There are situations where someone has to be let go, told that they aren’t being promoted, or receive a poor performance review; these are all common scenarios where a hard conversation is necessary. Despite the need to have these kinds of conversations, they don't have to be feared or dreaded. Rather, they can be handled in such a way that increases self-confidence and encourages an environment of positivity. Navigating Difficult Conversations introduces participants to a seven-stage process for taking control of difficult conversations and minimizing negative backlash to effect an environment of reduced stress, increased trust, improved relationships, and higher productivity. With realistic examples and role-playing activities, this difficult conversations training program helps participants as the