Conflict Management Among Co-Workers: Difficult Conversations & Resolution Strategies

Description  Overview Whether co-worker conflict arises from work or outside issues, the outcome to the team is the same; workflow is negatively affected. To add to the problem, some workers who may lack the maturity or skills to work through the conflict themselves will continue to exacerbate the problem without attempting resolution. As in many situations, this requires the supervisor to be both mediator and mentor, and sometimes referee. Short of firing the combatants, what can you do? This webinar will address the nature of these conflicts, the core strategies needed to work through them, and how to teach these to your staff both before and when conflict arises. Objectives Learn how to examine a co-worker conflict to identify the lack of coping strategies and to specifically address these to teach better conflict management skills Examine ways to conduct difficult conversations that lead to resolution of the conflict Understand the use of corrective action, as necess