Building a Student-Centered Culture: Revamping Customer Service For Frontline Employees

Description  Overview Our approach to delivering customer service and support for our students encompasses a range of methods. However, it's crucial to recognize that there exist fundamental principles, time-tested strategies, and proven techniques that empower frontline staff to deliver exceptional service.In many organizations, including higher education institutions, the customer experience serves as a key differentiator. Frontline customer service staff act as the gateway to your college or university, contributing to a welcoming atmosphere and laying the foundation for a lasting positive relationship with the institution.This session is specifically designed for newly hired frontline customer service staff and those seeking a refresher on providing outstanding service to college students and their families. Together, we will explore various techniques that enable staff to cultivate positive customer relationships with students while also examining approaches to evaluate t