ITIL® 4 Specialist: Monitor, Support, and Fulfil Training

The ITIL 4 Specialist: Monitor, Support, and Fulfil combined practice module is for IT professionals who aim to establish effective cross-practice collaboration and service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximizing value from these Practices. These are namely: ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, and ITIL 4 Problem Management Practice. This course is part of the ITIL Practice Manager Certification course series. ITIL 4 Specialist: Monitor, Support and Fulfil enables professionals to: Define the key concepts, principles, value and challenges of ITIL 4’s five management practices Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals Integra