Fulfillment: Winning and Losing in One-Click America

A New York Times Book Review Editors' ChoiceA grounded and expansive examination of the American economic divide . . . It takes a skillful journalist to weave data and anecdotes together so effectively. --Carolyn Kellogg, Los Angeles TimesAn award-winning journalist investigates Amazon's impact on the wealth and poverty of towns and cities across the United States.   In 1937, the famed writer and activist Upton Sinclair published a novel bearing the subtitle A Story of Ford-America. He blasted the callousness of a company worth "a billion dollars" that underpaid its workers while forcing them to engage in repetitive and sometimes dangerous assembly line labor. Eighty-three years later, the market capitalization of Amazon.com has exceeded one trillion dollars, while the value of the Ford Motor Company hovers around thirty billion. We have, it seems, entered the age of one-click America--and as the coronavirus makes Americans more dependent on online shopping, its sway will only intensi