Star Rating: HHCAHPs - Patient Survey Star Rating

Patient experience plays a vital role in agency performance and public perception. This course dives into the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey and how it directly influences your Patient Survey Star Ratings. You’ll gain a clear understanding of how HHCAHPS is calculated, what each question measures, and how to drive improvement through effective communication, staff education, and patient engagement. This module also offers actionable tips to boost survey participation and enhance the overall patient experience. Learning Objectives: Discuss what HHCAHPS is, where it’s used, and how it’s calculated Review the specific questions included in the HHCAHPS survey Discuss important techniques and tips for improving Patient Survey Star Ratings Identify strategies to maximize patient survey participation Explore concepts for educating staff on effective communication to support HHCAHPS success *Purchase term consists of 2 months (6