Working Minds: A Practitioner's Guide to Cognitive Task Analysis (MIT Press)

Cognitive Task Analysis (CTA) helps researchers understand how cognitive skills andstrategies make it possible for people to act effectively and get things done. CTA can yieldinformation people need -- employers faced with personnel issues, market researchers who want tounderstand the thought processes of consumers, trainers and others who design instructional systems,health care professionals who want to apply lessons learned from errors and accidents, systemsanalysts developing user specifications, and many other professionals. CTA can show what makes theworkplace work -- and what keeps it from working as well as it might.Working Minds is a true handbook, offering a set of tools for doing CTA: methodsfor collecting data about cognitive processes and events, analyzing them, and communicating themeffectively. It covers both the "why" and the "how" of CTA methods, providing examples, guidance,and stories from the authors' own experiences as CTA practitioners. Because effective use of CT