A Manager's Guide to Superior Customer Service

Channel your inner C-3PO and master the droid-like efficiency and charm in customer service. Turn complaints into commendations and frowns into fandom. Ready to serve customers with a Jedi's patience? Hop aboard the Millennium Falcon of service excellence.Course Duration:3 hoursCredits:CEU Credits: 1AMA PCM CEU Credits: 0PDU Credits: 0HRCI Credits: 10SHRM Credits: 0CFRE Credits: 0ATD CI Credits: 10ACE Credits: 0 Course Description This course explores the art and science of developing a superior customer experience. Customers are vital to any organization and superior customer service can pay large financial dividends. Learners will explore the concepts of the comprehensive customer experience, as well as the benefits to the company. The course will then discuss key performance indicators, the voice of the customer, and net promoter score. The goal of this course is to help managers build an appreciation and understanding of the importance of customer loyalty and t