When People Matter: The Federal Express Story with Roger Frock

MP3 Download Roger Frock grew up in a classic rural setting, complete with an outhouse with a half moon on the door, and a Sears catalogue in place of bathroom tissue. He went on to become a founder of Federal Express and served as its chief operating officer and president from 1971-1981, a company that broke the mold with regard to innovation, growth, and service. Now a multi-billion dollar company, FedEx is recognized internationally as one of the best companies to work for, with a stellar record for customer care. In a corporate climate where multinational corporations in general are viewed with a certain disdain, it's refreshing to find one that manages to keep employees and customers happy while it maintains a healthy bottom line. Mr. Frock is committed to these goals, and is determined "to convince people that we need to have more ethical treatment of people, better understanding, and a lot more integrity in companies." This is a rare chance to take an inside look at how this com