Quality and Service in Private Clubs - What Every Manager Needs to Know

Service is a state of mind, defined and reinforced by a Club’s culture. Consistent Service is a state of mind plus thorough organization and systemic training. Remarkable Service is a state of mind plus organization and systemic training, with well-hired, trained, and empowered employees responding to accountable service-based leaders – all participating in a rigorous discipline of personalized service and continual product, service, and process improvement. Table of Contents 19-page digital PDF copy sent to your mailbox within 48 hours of purchase. $9.99 standard pricing reduced with 30% discount to $6.99 during September 2024 End-of-the-Line Sale.