Service Recovery - Are Your Service Apologies at Risk?

Despite your best efforts to efficiently organize your operation and train employees, situations will inevitably arise when members are dissatisfied with service and/or products.  Whether you feel the problem is legitimate or unwarranted is of no consequence.  The member is not satisfied, and your only concern is changing the outcome by making a speedy and gracious recovery to his or her complete satisfaction. Table of Contents 6-page digital PDF copy sent to your mailbox within 48 hours of purchase. $7.99 standard pricing reduced with 30% discount to $4.89 during September 2024 End-of-the-Line Sale.