Paperback Book: Your Guide to Blueprinting the Practical Way
Get the paperback version of our book on Amazon! We are SO EXCITED to announce the release of Your Guide to Blueprinting the Practical Way! With over 140+ pages of content, this is an all-new book that covers both current- and future-state blueprinting! Available right now as free PDF or paperback through Amazon! If it’s not actionable, it’s not practical! That’s the mindset we take in this new, expanded book on the process and value of Practical Experience Blueprinting! Having a solid end-to-end, surface-to-core view of how your organization delivers its services, products, and offerings is essential to being able to fix underperforming or broken customer experiences, as well as design and implement your future state vision. Practical Experience Blueprinting helps you do both by looking at what the customer experiences—the frontstage, and helping you break down (often for the first time!) the makeup and capabilities of your backstage: the systems, policies, processes, and roles that