Customer Experience Pyramid Diagram PPT

The Customer Experience Pyramid or CX pyramid was first introduced by Gartner as a way to classify customer experiences based on their effect.  This Customer Experience Pyramid PowerPoint Diagram is a comprehensive visualization of the Customer Experience (CX) Pyramid structure, which is very efficient in not just optimizing individual interactions but also simplifying whole Customer Journeys. The CX Pyramid has four Focus Areas that must be changed in an organization in order to create high-quality digital Customer Experiences at scale: 1. Strategy and Vision 2. Management of Talent 3. Business Operations 4. Technology These factors are customer need, demand, value, and customer satisfaction. These factors can be related to the overall customer experience. Customer needs are the human needs that must be satisfied by the customer's interactions with a company. In the pyramid, this is represented at the bottom on the bottom level. Customer demand is the desire for a product or service.