Value / Non Value-Added Trainer Downloads
$14.99
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Understanding the concept of value-added and non value-added work helps focus teams on doing only those tasks that improve the customer's experience. This short key module looks at what value-added work is, how to recognize it, and who defines it. This Trainer Download Pack provides the tools needed to train your own team on this important topic.
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$12.99
$14.99
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