Customer Service 1: Be Proactive
$39.00
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90% of people stop doing business with a company after just one negative customer service experience. Are you prepared to offer top-quality customer service at all times? In this course you will learn: The importance of competence to strong customer service How to use positive language Strategies for keeping cool when conflict occurs Time management and negotiation tips and how to ask for feedback from customers Several courses are included in the Customer Service Series: Customer Service 1: Be Proactive Customer Service 2: Be Professional Customer Service 3: Be Prompt Customer Service 4: Be Personal Each course may be purchased separately.
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