You're It: Crisis, Change, and How to Lead When It Matters Most

From the Publisher What You'll Learn The one simple word change that turns conflict into collaboration The proven four-step method for resolving conflict and building collaboration How to generate influence well beyond your formal authority Why order is more essential than control—and how to foster it How to regulate your emotions and stay “out of the basement” in the toughest circumstances Make better-informed decisions by integrating multiple perspectives in real time The secret to pivoting to meet fast-changing circumstances Why “location, location, location” matters as much in leadership as it does in real estate How to anticipate the evolving phases of a crisis—and prepare effectively The inside stories of leading through some of the most challenging crises of recent times