Customer Service Training for Campus Support Staff – On-Demand Training

Effective Response Skills to Ensure Positive Outcomes and Exceptional Service Support and customer service staff encounter people at their best and their worst under “normal circumstances”. The pandemic and post pandemic practices have exacerbated those interactions and demands on their time and skills. Providing high quality service and adapting to changing expectations can be overwhelming. Campus Support Staff need to develop new skills to better serve their evolving current and prospective student body and families with confidence and embrace the critical role they play in retention, ensure consistent messaging, and maintain extensive knowledge of college processes and procedures. Gather your staff working on the frontline for this professional development training and join our expert presenter for proven methods to create positive solutions to situations and customer service challenges your campus support staff faces daily. Prepare your staff to provide exceptional service in the