Frontline Staff & ADA Training – On-Demand Training

Strategies For Awareness & Support While many institutions may have excellent compliance strategies and structures in place, situations may still arise which raise concerns of inaccessibility and potential liability due to a large, dynamic, and fluctuating workforce. Frontline staff who directly engage with the public and customers are often in a tricky position. They must ensure that they comport themselves in compliance with ADA responsibilities. This can include navigating complex and nuanced situations while also maintaining customer service expectations. Moreover, with turnover, institutions must ensure that they are deliberately and consistently training new team members. Many staff may feel unsupported or nervous about engaging with various ADA topics, further emphasizing the need for institutions to provide support and assistance to their frontline staff. Our expert presenter will help frontline staff provide effective assistance, access or accommodations. Give your frontl