Training Your Professional & Student Frontline Staff

Click Here to View Sample Pages Develop Customer Service-Oriented, Professional, Communicative Representatives On the frontlines, your professional and student staff are contending with an ever-widening array of concerns, personalities, projects and expectations. The skills and confidence to handle these emergent needs require intentional training so frontline employees can manage the many moving pieces in ways that ensure their success — and the success of your department. Training Your Professional & Student Frontline Staff is a resource that will… Ensure that your office is known as a professional, competent, welcoming space with first-rate customer service Address staff learning and experience gaps to help them become trusted, reliable office representatives Prepare and empower those who are the “face” of your department to proactively head off larger problems Enhance the professionalism and service focus of your professional and student frontline workers Create an office envi