Training Your Frontline Student Workers – On-Demand Training

Build A Culture of Customer Service Excellence On Your Campus Ensure your student employees are well trained; exude the confidence they need and have the necessary skills to handle your department’s expectations effectively. Provide purposeful training to deliver high levels of customer service and problem solving you need to provide quality service. Gather your staff who supervise student employees for this valuable educational opportunity. Our presenter highlights ways you can adapt current organizational policies and procedures to empower your frontline student workers and ensure they provide outstanding customer service, explores real-life scenarios and challenging circumstances that can be adapted for your own training, and reviews best practices for supporting student workers through high-quality training.   This webinar will provide training resources, supervisory support and internal structure guidelines to manage expectations, work behavior, and conflicts among student staff.