Train Your Student Workers – On-Demand Training

Tools to Increase Their Confidence & Create Positive Customer Service Interactions Most institutions rely heavily on student workers to fill many “first point of contact/ frontline” positions; front desk reception, call in centers, offices, recreational centers, libraries, etc.  They are often the first impression students, staff, families and guests have of your office and institution. Ensure they are well trained, exude confidence and have the necessary skills to succeed. Gather anyone who works with or supervises student staff members and join us for this valuable educational opportunity. Our expert presenters have specifically designed this 90-minute presentation to help you establish a framework and strategy to train and retain your student frontline employees and meet the service goals of your institution. They will outline how to create a culture that focuses on setting new standards in “customer” service and empower frontline student staff to feel confident and secure in