Questions Are The Answer For Customer Service

This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We’ll discuss seven different types of questions and how you can use each one. Audience:1. Customer Service/Care Professionals2. Account Managers3. Anyone working with customers Includes 6 Lessons (Approx. 1 hour):1. How to Use This Course2. Introduction3. Questions and Probes4. Categories of Questions and Probes5. Practical Application6. Knowledge Assessment