Winning Through Customer Service

Customer-Oriented Selling (COS) is the most comprehensive and flexible sales development program available in the marketplace today. Your sales force will learn how to build successful business relationships by helping customers achieve both their business and personal objectives. COS teaches a consultative process for developing, understanding and agreement between the customer and your salespeople throughout the sales process. It’s a logical, non-manipulative approach that works. COS develops proven selling skills while teaching your salespeople to be responsive consultants—individuals sincerely interested in helping to achieve the business objectives of their customers with your products or services. Who In Your Organization Will Benefit? New and experienced salespeople, sales managers, and marketing personnel. The flexibility of one-, two-, and three-day implementation options enable you to tailor the delivery of COS to your specific audience. Course Content Unit 1: Int