Establishing Credibility and Trust For Customer Service

Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust allows customer service people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your customers. Audience:1. Customer Service/Care Professionals2. Account Managers3. Anyone working with customers Includes 9 Lessons (Approx. 2 hours):1. How to Use This Course2. Overview3. Building Credibility4. Building Rapport and Trust5. The Four Elements of Trust6. Pacing7. Listening8. Feedback9. Summaryand1 Personal Listening Profile® for use in lesson 7.