Selling Essentials: Developing Clients for Life Instructor-Led Course

Whether you are working with fresh faces or seasoned pros, there are usually gaps between where salespeople are in their development and where they should be. This class focuses on the skills salespeople need to cultivate relationships based on mutual trust and loyalty. Relationships are essential to the success of business. A successful client relationship leads to increased sales, customer satisfaction, and job satisfaction. When customers are on your side, your work will be more enjoyable, and you will have more productive results. Key Topics: The importance of being involved in product implementation/delivery Strategies for handling customer complaints Creating a customer satisfaction survey and capitalizing on the feedback Creative ideas for maintaining consistent communication with customers The progression of the five levels of client relationships The value of clarifying questions in staying current on client objectives and priorities Types of questions for uncovering corporat