Front-Line Customer Service: Creating An Inclusive & Supportive Environment For Students With Disabilities

Description  Challenge - providing excellent customer service to support differently-abled students The challenge of meeting the support needs of students with a disability or differently-abled students while maintaining excellent customer service practices.  Key Takeaway This webinar will give front-line workers practical and applicable ideas on how to best support students who may need them to communicate in a new way or who may need support in handling difficult tasks or situations. Excellent customer service means that front-line staff are aware and prepared to be supportive and inclusive of all students. Overview Students and other customers with disability face unique challenges in navigating our campuses and processes. Front-line staff who provide direct service to these students also have unique challenges when it comes to delivering excellent customer service while affirming and supporting independence and inclusion.  There are actions we can take to prepare for var